{"id":2991,"date":"2020-04-17T13:52:30","date_gmt":"2020-04-17T13:52:30","guid":{"rendered":"https:\/\/csc.ee\/service\/ivr-ru\/"},"modified":"2025-02-12T08:50:58","modified_gmt":"2025-02-12T08:50:58","slug":"cloud-ivr","status":"publish","type":"service","link":"https:\/\/csc.ee\/en\/service\/cloud-ivr\/","title":{"rendered":"Cloud IVR"},"content":{"rendered":"    <div class=\"container narrow-4\">\r\n\n\n\n<div class=\"wp-block-columns main-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<div class=\"csc-block-price-request     mg-md-regular csc-block stretch-md\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\n\n    <div class=\"inner\">\n                    <p class=\"title mg-regular\">Cloud PBX IVR<\/p>\n        \n        \n                    <div class=\"price-wrap\">\n                <span class=\"price h3\">\u20ac 10,00<\/span>\n\n                                    <span class=\"period p-smaller\">\/month (starting price)<\/span>\n                            <\/div>\n        \n                    <p class=\"price-additional p-smaller\">Connection fee:  \u20ac 30,00<\/p>\n        \n        \n        \n        <div class=\"buttons \">\n            \n                            <div class=\"btn-wrap\">\n                    <button class=\"btn btn-default size-1\" data-fancybox data-src=\"#block_5b7cbdd962a5fecb6fbb0ccff98808ae\">\n                        Send request                    <\/button>\n                <\/div>\n                    <\/div>\n\n        \n                    <div class=\"hide\">\n                <div id=\"block_5b7cbdd962a5fecb6fbb0ccff98808ae\">\n                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3216-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3216\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/service\/2991#wpcf7-f3216-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3216\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3216-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"request-form\">\n    <div class=\"inner\">\n        <div class=\"regular\">\n            <h3 class=\"form-title\">Thank you for your interest in our services!<\/h3>\n            <p class=\"form-sub-title p\">Please leave your phone number or email address and a project manager will contact you within 1 business day!<\/p>\n            <label class=\"input-block mg-large\">\n                <span class=\"label\">E-mail<\/span>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n            <\/label>\n<span id=\"wpcf7-6a488a8fe2837-wrapper\" class=\"wpcf7-form-control-wrap your-first-name-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-6a488a8fe2837-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6a488a8fe2837-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"your-first-name\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n            <label class=\"input-block mg-large\">\n                <span class=\"label\">Phone number<\/span>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span>\n            <\/label>\n<span id=\"wpcf7-6a488a8fe28f1-wrapper\" class=\"wpcf7-form-control-wrap your-email-address-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-6a488a8fe28f1-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6a488a8fe28f1-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"your-email-address\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n            <div class=\"input-block mg-large\">\n                <div class=\"wpcf7-turnstile cf-turnstile\" data-sitekey=\"0x4AAAAAAB0wyKEH3Af1cvkd\" data-response-field-name=\"_wpcf7_turnstile_response\"><\/div>\n            <\/div>\n            <div class=\"flex\">\n                <div class=\"submit-wrap m-l-auto\">\n                    <input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-default large size-1\" type=\"submit\" value=\"Submit\" \/>\n                <\/div>\n            <\/div>\n<span id=\"wpcf7-6a488a8fe29be-wrapper\" class=\"wpcf7-form-control-wrap your-website-wrap\" style=\"display:none !important; visibility:hidden !important;\"><label for=\"wpcf7-6a488a8fe29be-field\" class=\"hp-message\">Please leave this field empty.<\/label><input id=\"wpcf7-6a488a8fe29be-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"your-website\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<input type=\"hidden\" name=\"time_stamp\" value=\"1783138959\" \/>\n            <input class=\"wpcf7-form-control wpcf7-hidden\" value=\"Cloud PBX IVR\" type=\"hidden\" name=\"module-title\" \/>\n            <input class=\"wpcf7-form-control wpcf7-hidden\" value=\"https:\/\/csc.ee\/en\/service\/cloud-ivr\/\" type=\"hidden\" name=\"page-link\" \/>\n            <div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n        <\/div>\n        <div class=\"success hide\">\n            <h3 class=\"form-title\">Request received!<\/h3>\n            <p class=\"form-sub-title p\">We will contact you shortly.<\/p>\n            <div class=\"flex\">\n                <div class=\"submit-wrap m-l-auto\">\n                    <button class=\"btn btn-default large size-1\" data-fancybox-close>OK<\/button>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n<\/form>\n<\/div>\n                <\/div>\n            <\/div>\n            <\/div>\n<\/div>\n\n\r\n<div class=\"csc-block-quote csc-block\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\r\n    <p class=\"quote\">\"The service can be connected to landline, mobile and short numbers..\"<\/p>\r\n<\/div>\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_1322dcfe64155e5ea8da1ca7b25c32cf\">\r\n    <style>\r\n        #spacer-block_1322dcfe64155e5ea8da1ca7b25c32cf {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_413c78be0b8c3a64222c2d714bc5e01c\">\r\n    <style>\r\n        #spacer-block_413c78be0b8c3a64222c2d714bc5e01c {\r\n            height: 100px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\r\n    <div class=\"csc-block-post-list csc-block\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\r\n\r\n                    <h3 class=\"title quote\">Connected services:<\/h3>\r\n        \r\n        <ul class=\"ul\">\r\n            <li>\r\n    <a href=\"https:\/\/csc.ee\/en\/service\/voip-business-phone\/\">VoIP Business Phone<\/a>\r\n<\/li><li>\r\n    <a href=\"https:\/\/csc.ee\/en\/service\/call-recording\/\">Call recording<\/a>\r\n<\/li>        <\/ul>\r\n\r\n    <\/div>\r\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:67%\">\n<h4 class=\"wp-block-heading\"><strong>DISTRIBUTE INCOMING CALLS ACCORDING TO THE SKILLS OF THE EMPLOYEES!<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">If regular customer calls are an integral part of your business, the automatic virtual assistant will sort incoming calls according to the skills of your employees. The caller itself can choose the parameters the call should be based on, for example, depending on the desired call language or topic. Therefore each call will be served with quality.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>MORE CONVENIENT FOR CUSTOMERS TO REACH THE COMPANY<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Cloud IVR serves as a virtual secretary that provides an option to transfer incoming calls directly to the appropriate employees, specific departments or any of your specified numbers. It will be possible for the customers to also reach the employees of your company after working hours.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>EASY CONFIGURATION OF THE IVR<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automatic voice announcements and playback times of the voice announcements can be changed easily as needed. You can do this independently at the portal&nbsp;<a href=\"https:\/\/centrex.csc.lv\/\">https:\/\/centrex.csc.lv<\/a><\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_0eab9be79d3c8c63fb54e592f2249d0b\">\r\n    <style>\r\n        #spacer-block_0eab9be79d3c8c63fb54e592f2249d0b {\r\n            height: 13px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div><\/div>\n<\/div>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_95be0e21ce32f70d12ed906cc1b9e37e\">\r\n    <style>\r\n        #spacer-block_95be0e21ce32f70d12ed906cc1b9e37e {\r\n            height: 120px;\r\n        }\r\n\r\n                    @media( max-width: 1099px ) {\r\n                #spacer-block_95be0e21ce32f70d12ed906cc1b9e37e {\r\n                    height: 70px;\r\n                }\r\n            }\r\n        \r\n            <\/style>\r\n<\/div>\n\n    <\/div>\r\n\n\n\n    <div class=\"csc-block-grid-info-blocks csc-block stretch-md\" data-gutter=\"0\">\n        <div class=\"grid\" data-an-type=\"sequence\" data-an>\n            <div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-solid bg-cover\" href=\"https:\/\/csc.ee\/ru\/solution\/\" style=\"background-color: #000000;\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-white\">Solutions<\/h3>\r\n            \r\n                            <p class=\"text c-white\">Sales like clockwork. A single solution for customer service.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-image bg-cover\" href=\"https:\/\/csc.ee\/ru\/smart-business\/sales-process-digitalization-ru\/\" style=\"background-image: url(https:\/\/csc.ee\/wp-content\/uploads\/2020\/03\/adult-browsing-connection-546275-440x300.jpg);\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-white\">Digitalization of the sales process.<\/h3>\r\n            \r\n                            <p class=\"text c-white\">We can automate your business processes so you can sell more efficiently.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-solid bg-cover\" href=\"https:\/\/csc.ee\/ru\/equipment\/category\/voip-phones-ru\/\" style=\"background-color: #e8e8e8;\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-black\">Equipment<\/h3>\r\n            \r\n                            <p class=\"text c-black\">For employees and managers, simple and multifunctional Yealink phones for purchase or rent.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-primary hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-primary hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div>        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"featured_media":0,"template":"","service_category":[120],"class_list":["post-2991","service","type-service","status-publish","hentry","service_category-cloud-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cloud IVR | CSC Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csc.ee\/en\/service\/cloud-ivr\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cloud IVR | CSC Telecom\" \/>\n<meta property=\"og:description\" content=\"DISTRIBUTE INCOMING CALLS ACCORDING TO THE SKILLS OF THE EMPLOYEES! 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