{"id":2998,"date":"2022-02-01T15:22:48","date_gmt":"2022-02-01T15:22:48","guid":{"rendered":"https:\/\/csc.ee\/service\/ms-teams-voice-service\/"},"modified":"2025-02-11T07:24:45","modified_gmt":"2025-02-11T07:24:45","slug":"ms-teams-voice-service","status":"publish","type":"service","link":"https:\/\/csc.ee\/en\/service\/ms-teams-voice-service\/","title":{"rendered":"MS Teams Voice Service"},"content":{"rendered":"    <div class=\"container narrow-4\">\r\n\n\n\n<div class=\"wp-block-columns main-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2022\/02\/ms-teams-voice-phone.jpeg\" alt=\"\" class=\"wp-image-2521\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2022\/02\/ms-teams-voice-phone.jpeg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2022\/02\/ms-teams-voice-phone-300x165.jpeg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2022\/02\/ms-teams-voice-phone-768x422.jpeg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2022\/02\/ms-teams-voice-phone-220x121.jpeg 220w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\r\n<div class=\"csc-block-quote csc-block\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\r\n    <p class=\"quote\">CSC TELECOM is an official Microsoft partner<\/p>\r\n<\/div>\n\n\n<div style=\"height:500px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n    <div class=\"csc-block-post-list csc-block\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\r\n\r\n                    <h3 class=\"title quote\">Connected services:<\/h3>\r\n        \r\n        <ul class=\"ul\">\r\n            <li>\r\n    <a href=\"https:\/\/csc.ee\/en\/service\/microsoft-365-business\/\">Microsoft 365 for Business<\/a>\r\n<\/li>        <\/ul>\r\n\r\n    <\/div>\r\n\n\n\n<div style=\"height:73px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:67%\">\n<h2 class=\"wp-block-heading\"><strong>How it works?<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Teams&nbsp;Phone&nbsp;refers to the capability of&nbsp;people&nbsp;to make and receive calls in&nbsp;Microsoft&nbsp;Teams. Microsoft 365&nbsp;subscriptions&nbsp;include&nbsp;Teams&nbsp;Phone&nbsp;and enables calls from one Teams app to another.&nbsp;Making and receiving calls&nbsp;to and from landlines and mobile phones on the&nbsp;public switch telephone network (PSTN)&nbsp;in Teams&nbsp;is available&nbsp;with an add-on like Microsoft Teams Phone with Calling Plan or&nbsp;is&nbsp;included in Microsoft 365 E5.&nbsp;These&nbsp;options&nbsp;provide a&nbsp;cloud-based phone system&nbsp;in Teams&nbsp;with features such&nbsp;as&nbsp;hold,&nbsp;blind and safe transfers,&nbsp;and reporting features for professionals who manage calling solutions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft Teams&nbsp;Phone works CSC TELECOM SIP-Trunk for MS Teams and Estonia phone numbers (You can use CSC TELECOM numbers or transfer your phone numbers from your current service provider).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Microsoft 365 Business Voice (without calling plan) can be activated for: Microsoft 365 Business Basic, Business Standard, Business Premium, E3 or A3; Office 365 F3, E1, E3, A1 or A3.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Will I be able to call from abroad?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yes, you will be able to call from all over the world with a local landline or mobile Estonian number, as well as a foreign number, all you need to do is have internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Can I access my address book on my phone with Microsoft Teams?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Microsoft Teams app syncs your mobile phonebook.&nbsp;You will be able to call all your contacts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Is there an extra charge for calls when, for example, abroad?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The service is installed so that regardless of your location, the price of your calls depends only on the selected plan in the CSC TELECOM network.&nbsp;E.g.&nbsp;When you are in the United States and call an Estonian number, your call will be charged as if you were in Estonia.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Are integrations available beyond telephony?<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integration with contact center or CRM systems is also possible.<\/p>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>MS Teams Voice Service functionality:<\/strong><\/h2>\n\n\n\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Auto attendant<\/strong><strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Takes incoming calls and easily routes them to the right queues using a cloud-based phone system. Set time zone, language or availability settings for call routing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Contact center integration<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Connect the necessary contact center software.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cloud voicemail<\/strong><strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Access your voicemails and recordings from any device, no matter where you are.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Call Queues<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Create personalized greetings, play music for customers waiting to be answered, and set up shared voicemail.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cloud Compliance Recording<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Connect easily to partner compliance solutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Direct Routing<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leverage your existing telecom providers by connecting them directly via SIP to Microsoft Teams.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Conference Calls<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make meeting participation more convenient by adding a dial-in number to every online meeting.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_d2b0b9217dbad9a779b63093d91c2d42\">\r\n    <style>\r\n        #spacer-block_d2b0b9217dbad9a779b63093d91c2d42 {\r\n            height: 13px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>What are the costs?<\/strong><\/h2>\n\n\n\n<figure class=\"wp-block-table is-style-stripes\"><table><tbody><tr><td><strong><strong>Service<\/strong><\/strong><\/td><td><strong><em>EUR\/month, w\/o VAT<\/em><\/strong><\/td><\/tr><tr><td>Microsoft 365 Business Voice (without calling plan)<\/td><td>10.00<\/td><\/tr><tr><td>CSC TELECOM SIP-Trunk for MS Teams ( 1 simultaneous call)<\/td><td>10.00<\/td><\/tr><tr><td>10 estonian numbers<\/td><td>5.00<\/td><\/tr><tr><td>Rate plan Business (per minute billing)<\/td><td>0.00<\/td><\/tr><tr><td>Rate plan Business Estonia (unlimited calls in Estonia)<\/td><td>5.55<\/td><\/tr><tr><td>Installation fee*<\/td><td>200.00<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\"><em>*0.00 EUR, if agreement is signed for 24 months.<br><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Example cost for an office with 10 employees (already using Microsoft 365 for Business):<br>-<\/em> <em>Installation fee if agreement is signed for 24 months: 0 EUR<br>- Microsoft 365 Business Voice license for each employee: 100 EUR \/ month<br>- SIP Trunk for MS Teams with 2 <\/em>simultaneous calls<em>: 20 EUR \/ month<br>- <\/em>Rate plan <em>Business for 9 employees: 0 EUR \/ month (you pay only for calls)<br>- <\/em>Rate plan <em>Business Estonia for secretary: 5,55 EUR \/ month<br>- 10 local numbers: 5 EUR \/month<br><strong>Total costs: 130,55 EUR \/ month (+ calls)<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_4ae55871415e7a4789382af257462add\">\r\n    <style>\r\n        #spacer-block_4ae55871415e7a4789382af257462add {\r\n            height: 40px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_d1fcc699242e7f85da665199202d97d7\">\r\n    <style>\r\n        #spacer-block_d1fcc699242e7f85da665199202d97d7 {\r\n            height: 120px;\r\n        }\r\n\r\n                    @media( max-width: 1099px ) {\r\n                #spacer-block_d1fcc699242e7f85da665199202d97d7 {\r\n                    height: 70px;\r\n                }\r\n            }\r\n        \r\n            <\/style>\r\n<\/div>\n\n    <\/div>\r\n\n\n\n    <div class=\"csc-block-grid-info-blocks csc-block stretch-md\" data-gutter=\"0\">\n        <div class=\"grid\" data-an-type=\"sequence\" data-an>\n            <div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-solid bg-cover\" href=\"https:\/\/csc.ee\/ru\/solution\/\" style=\"background-color: #000000;\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-white\">Solutions<\/h3>\r\n            \r\n                            <p class=\"text c-white\">Sales like clockwork. A single solution for customer service.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-image bg-cover\" href=\"https:\/\/csc.ee\/ru\/smart-business\/sales-process-digitalization-ru\/\" style=\"background-image: url(https:\/\/csc.ee\/wp-content\/uploads\/2020\/03\/adult-browsing-connection-546275-440x300.jpg);\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-white\">Digitalization of the sales process.<\/h3>\r\n            \r\n                            <p class=\"text c-white\">We can automate your business processes so you can sell more efficiently.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-solid bg-cover\" href=\"https:\/\/csc.ee\/ru\/equipment\/category\/voip-phones-ru\/\" style=\"background-color: #e8e8e8;\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-black\">Equipment<\/h3>\r\n            \r\n                            <p class=\"text c-black\">For employees and managers, simple and multifunctional Yealink phones for purchase or rent.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-primary hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-primary hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div>        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"featured_media":0,"template":"","service_category":[122,121],"class_list":["post-2998","service","type-service","status-publish","hentry","service_category-telephony-en","service_category-it-services-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>MS Teams Voice Service | CSC Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csc.ee\/en\/service\/ms-teams-voice-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"MS Teams Voice Service | CSC Telecom\" \/>\n<meta property=\"og:description\" content=\"How it works? Microsoft Teams&nbsp;Phone&nbsp;refers to the capability of&nbsp;people&nbsp;to make and receive calls in&nbsp;Microsoft&nbsp;Teams. 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