{"id":3157,"date":"2025-01-17T10:22:49","date_gmt":"2025-01-17T10:22:49","guid":{"rendered":"https:\/\/csc.ee\/?post_type=service&#038;p=3157"},"modified":"2025-02-12T08:41:22","modified_gmt":"2025-02-12T08:41:22","slug":"it-support","status":"publish","type":"service","link":"https:\/\/csc.ee\/en\/service\/it-support\/","title":{"rendered":"IT Support"},"content":{"rendered":"    <div class=\"container narrow-4\">\r\n\n\n\n<div class=\"wp-block-columns main-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-1024x1024.jpg\" alt=\"\" class=\"wp-image-2167\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-1024x1024.jpg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-300x300.jpg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-150x150.jpg 150w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-768x769.jpg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-1340x1341.jpg 1340w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused-220x220.jpg 220w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-hooldus-haldus-teenused.jpg 1344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-1024x1024.jpg\" alt=\"\" class=\"wp-image-2163\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-1024x1024.jpg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-300x300.jpg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-150x150.jpg 150w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-768x769.jpg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-1340x1341.jpg 1340w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus-220x220.jpg 220w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-dokumentatsioon-ja-kaardistus.jpg 1344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-1024x1024.jpg\" alt=\"\" class=\"wp-image-2171\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-1024x1024.jpg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-300x300.jpg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-150x150.jpg 150w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-768x769.jpg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-1340x1341.jpg 1340w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas-220x220.jpg 220w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-probleemide-lahenduse-jalgimine-reaalajas.jpg 1344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-1024x1024.jpg\" alt=\"\" class=\"wp-image-2169\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-1024x1024.jpg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-300x300.jpg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-150x150.jpg 150w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-768x769.jpg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-1340x1341.jpg 1340w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring-220x220.jpg 220w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-monitooring.jpg 1344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"1024\" src=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-1024x1024.jpg\" alt=\"\" class=\"wp-image-2165\" srcset=\"https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-1024x1024.jpg 1024w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-300x300.jpg 300w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-150x150.jpg 150w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-768x769.jpg 768w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-1340x1341.jpg 1340w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused-220x220.jpg 220w, https:\/\/csc.ee\/wp-content\/uploads\/2021\/03\/unitcom-it-audit-teenused.jpg 1344w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:67%\">\n<h1 class=\"wp-block-heading\"><strong>IT SERVICE<\/strong><\/h1>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The importance of information technology and its criticality for business are growing. A well-organised IT infrastructure supports the company's business processes and increases its efficiency. A good IT strategy is one of the foundations of an organization's work, it allows you to reduce business risks and achieve competitive advantages by increasing productivity, efficiency and management quality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">CSC Telecom combines all IT services into one to take care of your company's IT infrastructure in the best possible way.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_30681d38c215310610ba8265683ccea6\">\r\n    <style>\r\n        #spacer-block_30681d38c215310610ba8265683ccea6 {\r\n            height: 30px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Documentation and mapping<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">When signing an agreement for IT management and maintenance, we keep documentation and topology of the company's infrastructure:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accurate documentation provides an overview of the structure to both the customer and the service provider. The documentation is constantly updated, including keeping records of devices\/applications - they are kept up to date.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Accurate topology provides a logical diagram of the structure, graphically describing the devices located in the company's IT infrastructure.<\/li>\n<\/ul>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_30681d38c215310610ba8265683ccea6\">\r\n    <style>\r\n        #spacer-block_30681d38c215310610ba8265683ccea6 {\r\n            height: 30px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Monitoring<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We provide our customers with basic service monitoring of all servers under our service. The IT partner can learn about possible failures or problems and react accordingly before these problems paralyze the functioning of the IT infrastructure. The most common services monitored are, for example: Internet connection, monitoring free space on the hard drive, monitoring the CPU and memory load, monitoring the operation of other applications. Customers can receive monthly reports on the performance of their servers, if its needed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><strong>Rapid response via remote management<\/strong><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whenever possible, issues are resolved via remote management to ensure the fastest response and solution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Personalized support<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customer service is provided by a dedicated system technician who is your contact for IT issues, and a dedicated business manager is always available to provide licensing advice.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_66a0ca5973ed90aeba25dd553d254b0a\">\r\n    <style>\r\n        #spacer-block_66a0ca5973ed90aeba25dd553d254b0a {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h1 class=\"wp-block-heading\"><strong>IT ADMINISTRATING<\/strong><\/h1>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_76efcc20a2bcc41cd09fe56756dff46b\">\r\n    <style>\r\n        #spacer-block_76efcc20a2bcc41cd09fe56756dff46b {\r\n            height: 20px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_648356034ceffdf33b2f97ec13f75372\">\r\n    <style>\r\n        #spacer-block_648356034ceffdf33b2f97ec13f75372 {\r\n            height: 25px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h4 class=\"wp-block-heading\"><strong>Problem Solving Reports<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">All support service activities are documented \u2013 customer problems are recorded, resolved and the customer is notified of the work done. At the end of the month, we send the customer a summary report of all the work that was done this month.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_30681d38c215310610ba8265683ccea6\">\r\n    <style>\r\n        #spacer-block_30681d38c215310610ba8265683ccea6 {\r\n            height: 30px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Response Time<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Response time is the time it takes to start solving the problem from the moment a monitoring error message is received. In case the error cannot be prevented by monitoring, we are available by phone or email customer support on business days from 8:00 to 18:00.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>IT Administration SLA<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>fast response (within 2 hours) in case of failure of higher priority services, including the most business-critical incidents (damaged server application)<\/li>\n\n\n\n<li>medium priority response (within 4 hours), including critical incidents<\/li>\n\n\n\n<li>low priority response (within 8 hours), for cases not mentioned above<\/li>\n<\/ul>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_66a0ca5973ed90aeba25dd553d254b0a\">\r\n    <style>\r\n        #spacer-block_66a0ca5973ed90aeba25dd553d254b0a {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h1 class=\"wp-block-heading\"><strong>IT AUDIT<\/strong><\/h1>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_648356034ceffdf33b2f97ec13f75372\">\r\n    <style>\r\n        #spacer-block_648356034ceffdf33b2f97ec13f75372 {\r\n            height: 25px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">The importance of information technology in modern business is growing. Properly organized IT infrastructure supports the company's business processes and increases its efficiency. Good IT strategy is the basis for ensuring the functioning of the organization, allowing the company to reduce business risks and achieve competitive advantages due to higher productivity, efficiency and quality of management.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Continuous development of the IT infrastructure (both hardware and software) is necessary for the functioning of the IT system. However, research conducted in Estonia shows that many entrepreneurs do not feel competent enough in the field of IT, that slows down the implementation or development of the company in the field of information technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To enable entrepreneurs to focus on their core business so they do not have to worry about organizing the company's IT infrastructure, the CSC Telecom team has developed an IT audit service, which is a contribution to the management of the company's IT infrastructure and includes, among other things, the IT strategy. As a result, the company's manager receives an overview of what is happening in IT systems, an assessment of the work done, which also allows him to set goals for the future.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_30681d38c215310610ba8265683ccea6\">\r\n    <style>\r\n        #spacer-block_30681d38c215310610ba8265683ccea6 {\r\n            height: 30px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>Why IT audit is so necessary for your company<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You will get:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Overview of the company's IT systems and identification of its weak points<\/li>\n\n\n\n<li>Proposals for developing an IT strategy aimed at the needs of the business<\/li>\n\n\n\n<li>The basics of IT infrastructure management so that all the company's IT systems are under control<\/li>\n\n\n\n<li>Long-term action plan and goals for the futuure<\/li>\n<\/ul>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_66a0ca5973ed90aeba25dd553d254b0a\">\r\n    <style>\r\n        #spacer-block_66a0ca5973ed90aeba25dd553d254b0a {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h1 class=\"wp-block-heading\"><strong>IT MANAGEMENT SERVICE<\/strong><\/h1>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_648356034ceffdf33b2f97ec13f75372\">\r\n    <style>\r\n        #spacer-block_648356034ceffdf33b2f97ec13f75372 {\r\n            height: 25px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">IT documentation is the basis of IT infrastructure management, allowing to create a whole picture of the business, applications and devices. It is a practical tool for IT specialists so that tjey can perform daily IT maintenance work, as well as for managers to make investment decisions.<\/p>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">The goal of IT management is to use various management tools and methods so that infotechnology serves will help to achieve the strategic goals of the company in the best and most effective way. As mentioned earlier, IT audit is one of the contributions to IT management and the creation of an IT strategy, which helps to achieve the above-mentioned goals. In turn, the IT strategy is a bridge between the strategic goals of the company and the implementation of information technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For many companies, hiring an in-house IT manager is impractical or economically difficult, but this does not mean that your company should forget it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the needs of the client, the IT management service is very flexible both in content and in pricing.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_9ef0f3641a3f4b261a38fee2a9187f9d\">\r\n    <style>\r\n        #spacer-block_9ef0f3641a3f4b261a38fee2a9187f9d {\r\n            height: 10px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>The strategic IT infrastructure management service from CSC Telecom includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>practical consulting of the company on IT issues<\/li>\n\n\n\n<li>preparation of a strategic IT development plan and its implementation<\/li>\n\n\n\n<li>drawing up an IT budget<\/li>\n\n\n\n<li>organization of IT administration<\/li>\n\n\n\n<li>preparation of the documents that regulate information technologies (internal rules, profiles, information security, etc.)<\/li>\n\n\n\n<li>management and coordination of IT development projects<\/li>\n\n\n\n<li>representation of the client's interests in partnerships<\/li>\n<\/ul>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_66a0ca5973ed90aeba25dd553d254b0a\">\r\n    <style>\r\n        #spacer-block_66a0ca5973ed90aeba25dd553d254b0a {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<h1 class=\"wp-block-heading\"><strong>IT CONSULTING<\/strong><\/h1>\n\n\n\n<div style=\"height:39px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_648356034ceffdf33b2f97ec13f75372\">\r\n    <style>\r\n        #spacer-block_648356034ceffdf33b2f97ec13f75372 {\r\n            height: 25px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">IT consulting is included in our IT audit and management services, but can also be ordered as a separate service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Depending on the client's needs, it is possible to receive IT consulting in various areas - this service is very flexible. Therefore, it is suitable for different target groups - from start-up companies to large enterprises.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you need professional advice on IT infrastructure, licensing, cloud or communication services, CSC Telecom will be an excellent partner for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For more detailed information about our business analysis services, please contact the CSC Telecom business client sales managers.<\/p>\n\n\n\r\n<div class=\"csc-block-spacer csc-block\" id=\"spacer-block_66a0ca5973ed90aeba25dd553d254b0a\">\r\n    <style>\r\n        #spacer-block_66a0ca5973ed90aeba25dd553d254b0a {\r\n            height: 50px;\r\n        }\r\n\r\n        \r\n            <\/style>\r\n<\/div>\n\n\n<div class=\"csc-block-price-request auto-height    mg-md-regular csc-block stretch-md\" data-an-type=\"single\" data-an=\"fade-in-from-bottom\">\n\n    <div class=\"inner\">\n                    <p class=\"title mg-regular\">Do you need more information?<\/p>\n        \n        \n        \n        \n        \n        \n        <div class=\"buttons \">\n            \n                            <div class=\"btn-wrap\">\n                    <button class=\"btn btn-default size-1\" data-fancybox data-src=\"#block_a3b42fded179fc539ae7371078676689\">\n                        Send request                    <\/button>\n                <\/div>\n                    <\/div>\n\n        \n                    <div class=\"hide\">\n                <div id=\"block_a3b42fded179fc539ae7371078676689\">\n                    \n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3216-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3216\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/service\/3157#wpcf7-f3216-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3216\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3216-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"request-form\">\n    <div class=\"inner\">\n        <div class=\"regular\">\n            <h3 class=\"form-title\">Thank you for your interest in our services!<\/h3>\n            <p class=\"form-sub-title p\">Please leave your phone number or email address and a project manager will contact you within 1 business day!<\/p>\n            <label class=\"input-block mg-large\">\n                <span class=\"label\">E-mail<\/span>\n                <span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email input\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n            <\/label>\n<span id=\"wpcf7-6a488b2a22229-wrapper\" class=\"wpcf7-form-control-wrap your-first-name-wrap\" style=\"display:none !important; 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A single solution for customer service.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-image bg-cover\" href=\"https:\/\/csc.ee\/ru\/smart-business\/sales-process-digitalization-ru\/\" style=\"background-image: url(https:\/\/csc.ee\/wp-content\/uploads\/2020\/03\/adult-browsing-connection-546275-440x300.jpg);\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-white\">Digitalization of the sales process.<\/h3>\r\n            \r\n                            <p class=\"text c-white\">We can automate your business processes so you can sell more efficiently.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-white hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-white hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div><div class=\"column\" data-an=\"slide-in-from-bottom\">\r\n    <a class=\"item bg-type-solid bg-cover\" href=\"https:\/\/csc.ee\/ru\/equipment\/category\/voip-phones-ru\/\" style=\"background-color: #e8e8e8;\">\r\n\r\n        <div class=\"inner\">\r\n                            <h3 class=\"title c-black\">Equipment<\/h3>\r\n            \r\n                            <p class=\"text c-black\">For employees and managers, simple and multifunctional Yealink phones for purchase or rent.<\/p>\r\n            \r\n            <span class=\"icon ic ic-arrow-right c-primary hide-xl hide-lg\"><\/span>\r\n        <\/div>\r\n\r\n        <span class=\"icon ic ic-arrow-right c-primary hide-md hide-sm hide-xs\"><\/span>\r\n\r\n    <\/a>\r\n<\/div>        <\/div>\n    <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><\/div>\n<\/div>\n<\/div><\/div>\n","protected":false},"featured_media":0,"template":"","service_category":[121],"class_list":["post-3157","service","type-service","status-publish","hentry","service_category-it-services-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>IT Support | CSC Telecom<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/csc.ee\/en\/service\/it-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"IT Support | CSC Telecom\" \/>\n<meta property=\"og:description\" content=\"IT SERVICE The importance of information technology and its criticality for business are growing. A well-organised IT infrastructure supports the company&#039;s business processes and increases its efficiency. 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