{"id":3328,"date":"2025-06-08T16:36:05","date_gmt":"2025-06-08T16:36:05","guid":{"rendered":"https:\/\/csc.ee\/?post_type=service&p=3328"},"modified":"2025-06-08T17:12:14","modified_gmt":"2025-06-08T17:12:14","slug":"voip-phone-system-3cx","status":"publish","type":"service","link":"https:\/\/csc.ee\/en\/service\/voip-phone-system-3cx\/","title":{"rendered":"VoIP telephone station 3CX"},"content":{"rendered":"
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CSC TELECOM is an official partner of 3CX<\/p>\r\n<\/div><\/div>\n\n\n\n

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No more missed calls - advanced reporting system<\/h4>\n\n\n\n

Probably, everyone already knows how expensive and difficult it is to install a regular PBX with a call center function. The 3CX company changed this situation by releasing 3CX PRO. This system provides real-time call queue monitoring, which will not allow you to miss a single call.<\/p>\n\n\n\n

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  • Built-in notification panel (wallboard) for monitoring the operation of the telephone exchange in real time<\/li>\n\n\n\n
  • Detailed reports on too long waiting times and abandoned calls<\/li>\n\n\n\n
  • Callback statistics and SLA notifications<\/li>\n\n\n\n
  • Callback function for customers who do not want to wait<\/li>\n<\/ul>\n\n\n\n

    Advanced call queuing strategies and real-time statistics<\/h4>\n\n\n\n

    3CX VoIP phone system software will ensure high-quality service to your customers and 100% achievement of business goals. Monitoring of average and longest waiting time, as well as minimum conversation time, ensures that each of your customers is satisfied.<\/p>\n\n\n\n

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    • Round Robin \u2013 directing the call to operators in a circle<\/li>\n\n\n\n
    • Hunt by threes \u2013 the call is directed to three random (random) or three top operators (prioritized)<\/li>\n\n\n\n
    • Callback \u2013 the client can hang up, but is still in the call queue. He will receive a callback when it is his turn.<\/li>\n<\/ul>\n\n\n\n

      3CX VoIP Phone Station Features<\/h4>\n\n\n\n

      3CX PRO gives you the ability to monitor the work of your operators at any time. Accepted calls, missed calls, average waiting time, etc. - full control over all processes guarantees you the confidence that your telephone exchange is working like a Swiss watch.<\/p>\n\n\n\n

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      • The listening function allows you to listen to the conversation without the operator or the client knowing<\/li>\n\n\n\n
      • The prompting function allows you to train inexperienced operators right during the conversation without the caller knowing<\/li>\n\n\n\n
      • The operator can't solve the problem? Use the cut-in function to join the conversation<\/li>\n<\/ul>\n\n\n\r\n
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