{"id":3015,"date":"2020-04-20T12:10:13","date_gmt":"2020-04-20T12:10:13","guid":{"rendered":"https:\/\/csc.ee\/smart_business\/api-to-telephony-integration\/"},"modified":"2026-07-10T12:05:26","modified_gmt":"2026-07-10T12:05:26","slug":"api-to-telephony-integration","status":"publish","type":"smart_business","link":"https:\/\/csc.ee\/en\/smart_business\/api-to-telephony-integration\/","title":{"rendered":"API integration for telephony"},"content":{"rendered":"
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\"The Cloud PBX and CRM connector allows you to monitor and manage calls and SMS messages via the CRM.\"<\/p>\r\n<\/div><\/div>\n\n\n\n

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API Integration<\/h4>\n\n\n\n

If your company's IT system is not in <\/a>the list of ready integrations<\/span><\/a><\/em><\/strong>, you can integrate it yourself via API. By integrating telephony with IT systems, you can improve productivity and enhance the level of customer service.<\/p>\n\n\n\n

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By integrating telephony with IT systems, you gain:<\/h4>\n\n\n\n
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  • Increased sales and improved customer service quality<\/li>\n\n\n\n
  • Measurement of advertising effectiveness<\/li>\n\n\n\n
  • Increased employee productivity and improved KPIs<\/li>\n\n\n\n
  • Centralized management of customer inquiries<\/li>\n\n\n\n
  • Centralized handling of missed calls<\/li>\n\n\n\n
  • Integration of communications into business processes<\/li>\n<\/ul>\n\n\n\n
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    API integration will add power to your system:<\/h4>\n\n\n\n
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    • Make calls directly from the system.<\/li>\n\n\n\n
    • Feed statistics, call data, and call recordings into the system.<\/li>\n\n\n\n
    • Connect the client directly to a manager and take advantage of the system's other benefits.<\/li>\n<\/ul>\n\n\n\n
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      If you develop or sell systems<\/h4>\n\n\n\n
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      • Your system becomes more competitive.<\/li>\n\n\n\n
      • Your app's users gain access to a rich set of features.<\/li>\n\n\n\n
      • We will publish information about the integration capability on our page.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\r\n
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