CSC TELECOM is an official partner of 3CX
No more missed calls - advanced reporting system
Probably, everyone already knows how expensive and difficult it is to install a regular PBX with a call center function. The 3CX company changed this situation by releasing 3CX PRO. This system provides real-time call queue monitoring, which will not allow you to miss a single call.
- Built-in notification panel (wallboard) for monitoring the operation of the telephone exchange in real time
- Detailed reports on too long waiting times and abandoned calls
- Callback statistics and SLA notifications
- Callback function for customers who do not want to wait
Advanced call queuing strategies and real-time statistics
3CX VoIP phone system software will ensure high-quality service to your customers and 100% achievement of business goals. Monitoring of average and longest waiting time, as well as minimum conversation time, ensures that each of your customers is satisfied.
- Round Robin – directing the call to operators in a circle
- Hunt by threes – the call is directed to three random (random) or three top operators (prioritized)
- Callback – the client can hang up, but is still in the call queue. He will receive a callback when it is his turn.
3CX VoIP Phone Station Features
3CX PRO gives you the ability to monitor the work of your operators at any time. Accepted calls, missed calls, average waiting time, etc. - full control over all processes guarantees you the confidence that your telephone exchange is working like a Swiss watch.
- The listening function allows you to listen to the conversation without the operator or the client knowing
- The prompting function allows you to train inexperienced operators right during the conversation without the caller knowing
- The operator can't solve the problem? Use the cut-in function to join the conversation