CSC Multi AI Agent

CSC Multi AI Agent supports multichannel customer communication (including voice communication), automatically adapting to the customer’s language.

Customer Communication Automation

CSC Multi AI Agent is an AI-powered virtual assistant that automatically communicates with your customers and handles support and sales tasks. Its main advantages are multichannel communication, adaptation to the customer’s language, and voice communication capabilities.

The agent works on your website, in chat widgets, via e-mail, and through phone calls, providing 24/7 customer support without delays or waiting times.

The AI agent understands and processes messages in multiple languages, automatically adapting to the customer’s communication language. It also enables полноценную communication through both incoming and outgoing calls.

Why is this important?

Customers contact businesses through different channels — website, chat, e-mail, and phone calls.
In many cases, employees struggle to handle such a large flow of requests.

Multi AI Agent:

• handles customer inquiries 24/7
• works simultaneously across all channels
• does not lose leads or requests
• recognizes and adapts to the customer’s communication language
• provides seamless communication without delays
• accepts and processes calls without operator involvement, including in Estonian

As a result, you do not lose customers and can process inquiries faster.

Examples of Multi AI Agent Usage in Business

How it works

A personalized AI agent is configured specifically for your business and trained using your company data. It understands the meaning of requests, takes context into account, and responds similarly to a real employee. Over time, the agent becomes increasingly accurate and better adapted to your business needs.

The AI Agent complies with data security and privacy requirements, making it suitable for use in regulated industries.

CSC Multi AI Agent can be integrated with e-mail, CRM systems, e-commerce platforms, and other business systems to automatically transfer data and operate within your existing workflows.

Adaptation to the Customer’s Communication Language

Multi AI Agent automatically detects the customer’s communication language and continues the conversation in the same language — without manual switching or additional setup.

The agent supports multilingual chat communication, which is especially important for international companies, online stores, and businesses with multilingual audiences. Customers receive quick responses in their native language, while companies can handle more inquiries without expanding their support teams.

Voice Communication Capability

CSC Multi AI Agent supports not only text communication but also full voice communication with customers without delays. The agent can automatically answer calls, respond to common questions, and assist customers 24/7 without operator involvement.

The system supports voice communication, including Estonian, with natural speech recognition. This allows businesses to automate inbound call handling, reduce employee workload, and avoid missing customer inquiries outside working hours.

Multichannel Communication

Multi AI Agent works across all major communication channels:

• website chat
• messengers
• e-mail
• voice calls

Customers can start a conversation in one channel and continue it in another without losing context. You get a unified customer communication system instead of disconnected tools.

Pricing and Features

Why choose CSC Multi AI Agent

You get:

• reduced workload for employees
• faster responses to customers
• more processed inquiries and leads
• increased conversion rates

CSC Multi AI Agent is more than just a chatbot. It is an intelligent customer communication assistant that handles support, consultations, and sales. It is tailored to your business, helps automate routine tasks, improves service quality, and helps your company grow revenue without increasing the workload on your team.