CSC Voice AI
EXCEPTIONAL VOICE QUALITY. ZERO DELAYS!
CSC Voice AI operates 24/7 and can handle an unlimited number of simultaneous calls.
CSC VOICE AI
- handling incoming calls
- booking appointments and services
- managing schedules
- processing customer requests 24/7
- considers different business hours
- understands service availability across locations
- routes calls based on predefined rules
- low response latency
- natural-sounding speech
- multilingual support
- background noise suppression
Why To Choose CSC Voice AI
Local businesses lose 20–40% of incoming calls outside working hours or during peak staff workload. Contact centres lose 9–30% of customer inquiries due to long wait times during peak hours.
Pricing
Small
Get 2 free months
60 units* per month included. Extra phone units: 1.98
• 60 languages
• Website chat widget
• Custom call flows & Transfers
• CRM integrations
Medium
Get 2 free months
200 units* per month included. Extra phone units: 1.70
• 60 languages
• Website chat widget
• Custom call flows & Transfers
• CRM integrations
Large
Get 2 free months
400 units* per month included. Extra phone units:1.40
• 60 languages
• Website chat widget
• Custom call flows & Transfers
• CRM integrations
Corp
Get 2 free months
800 units* per month included. Extra phone units: 1.12
• 60 languages
• Website chat widget
• Custom call flows & Transfers
• CRM integrations
What is a unit?
Voice Sessions
- Short sessions (under 30 seconds) or voicemail: 0.2 units
- Standard sessions (30 seconds to 3 minutes): 1 unit
- Extended sessions (over 3 minutes): Billed in 3-minute increments, for example:
- 3–6 min = 2 units
- 6–9 min = 3 units
- 9–12 min = 4 units etc.
- Failed dials (no answer or busy line – applicable for outbound calling scenarios): 0.02 units
Text Sessions
- Standard sessions (a continuous back-and-forth exchange within 15 conversation turns): 0.5 units
- Extended sessions: Additional 0.5 units for every 15 agent messages or part thereof
Features
FOR INBOUND/ OUTBOUND CALLS
| Feature | SMALL | MEDIUM | LARGE | CORP |
|---|---|---|---|---|
| Phone units* per month included | 60 | 200 | 400 | 800 |
| or Text Units* per month included | 120 | 400 | 800 | 1600 |
| Extra phone units/1 phone units | 1.98 | 1.70 | 1.40 | 1.12 |
| Extra text units/1 text units | 0.99 | 0.85 | 0.70 | 0.56 |
FEATURES SPECIFIC FOR ALL INDUSTRIES
| Feature | SMALL | MEDIUM | LARGE | CORP |
|---|---|---|---|---|
| Phone conversation | YES | YES | YES | YES |
| Live chat | YES | YES | YES | YES |
| SMS | YES | YES | YES | YES |
| Detailed consultation | YES | YES | YES | YES |
| Transfer call to manager | YES | YES | YES | YES |
| Structured email summary | YES | YES | YES | YES |
| Timeframe service was requested | NO | NO | YES | YES |
FEATURES SPECIFICALLY FOR RESTAURANT INDUSTRY
| Feature | SMALL | MEDIUM | LARGE | CORP |
|---|---|---|---|---|
| “Table booking” workflow (in OpenTable, Tock, Resy etc.) | YES | YES | YES | YES |
| “Food delivery” feature | YES | YES | YES | YES |
| “Large group reservations” workflow | DIY | YES | YES | YES |
| “Catering” feature | DIY | YES | YES | YES |
| “Private dining” feature | DIY | YES | YES | YES |
| “Pickup orders” workflow | NO | YES | YES | YES |
| “Lost items” feature | NO | YES | YES | YES |
| “Running late” feature | NO | YES | YES | YES |
| “Cancelation / change reservation” workflows | NO | NO | YES | YES |
| Regular events | NO | NO | YES | YES |
FEATURES FOR OTHER INDUSTRIES
| Feature | SMALL | MEDIUM | LARGE | CORP |
|---|---|---|---|---|
| Professional sales based on BANT workflow | NO | YES | YES | YES |
| In-call price estimates | NO | YES | YES | YES |
| Lead scoring | NO | YES | YES | YES |
| CRM Integration | YES | YES | YES | YES |
| Google sheet entries | NO | YES | YES | YES |
| Outbound calls | NO | YES | YES | YES |
| Standard implementation | NO | NO | NO | NO |
| Human-in-the loop (HIL) real time monitoring | NO | NO | YES | YES |