IT SERVICE
The importance of information technology and its criticality for business are growing. A well-organised IT infrastructure supports the company's business processes and increases its efficiency. A good IT strategy is one of the foundations of an organization's work, it allows you to reduce business risks and achieve competitive advantages by increasing productivity, efficiency and management quality.
CSC Telecom combines all IT services into one to take care of your company's IT infrastructure in the best possible way.
Documentation and mapping
When signing an agreement for IT management and maintenance, we keep documentation and topology of the company's infrastructure:
- Accurate documentation provides an overview of the structure to both the customer and the service provider. The documentation is constantly updated, including keeping records of devices/applications - they are kept up to date.
- Accurate topology provides a logical diagram of the structure, graphically describing the devices located in the company's IT infrastructure.
Monitoring
We provide our customers with basic service monitoring of all servers under our service. The IT partner can learn about possible failures or problems and react accordingly before these problems paralyze the functioning of the IT infrastructure. The most common services monitored are, for example: Internet connection, monitoring free space on the hard drive, monitoring the CPU and memory load, monitoring the operation of other applications. Customers can receive monthly reports on the performance of their servers, if its needed.
Rapid response via remote management
Whenever possible, issues are resolved via remote management to ensure the fastest response and solution.
Personalized support
Customer service is provided by a dedicated system technician who is your contact for IT issues, and a dedicated business manager is always available to provide licensing advice.
IT ADMINISTRATING
Problem Solving Reports
All support service activities are documented – customer problems are recorded, resolved and the customer is notified of the work done. At the end of the month, we send the customer a summary report of all the work that was done this month.
Response Time
Response time is the time it takes to start solving the problem from the moment a monitoring error message is received. In case the error cannot be prevented by monitoring, we are available by phone or email customer support on business days from 8:00 to 18:00.
IT Administration SLA
- fast response (within 2 hours) in case of failure of higher priority services, including the most business-critical incidents (damaged server application)
- medium priority response (within 4 hours), including critical incidents
- low priority response (within 8 hours), for cases not mentioned above
IT AUDIT
The importance of information technology in modern business is growing. Properly organized IT infrastructure supports the company's business processes and increases its efficiency. Good IT strategy is the basis for ensuring the functioning of the organization, allowing the company to reduce business risks and achieve competitive advantages due to higher productivity, efficiency and quality of management.
Continuous development of the IT infrastructure (both hardware and software) is necessary for the functioning of the IT system. However, research conducted in Estonia shows that many entrepreneurs do not feel competent enough in the field of IT, that slows down the implementation or development of the company in the field of information technology.
To enable entrepreneurs to focus on their core business so they do not have to worry about organizing the company's IT infrastructure, the CSC Telecom team has developed an IT audit service, which is a contribution to the management of the company's IT infrastructure and includes, among other things, the IT strategy. As a result, the company's manager receives an overview of what is happening in IT systems, an assessment of the work done, which also allows him to set goals for the future.
Why IT audit is so necessary for your company
You will get:
- Overview of the company's IT systems and identification of its weak points
- Proposals for developing an IT strategy aimed at the needs of the business
- The basics of IT infrastructure management so that all the company's IT systems are under control
- Long-term action plan and goals for the futuure
IT MANAGEMENT SERVICE
IT documentation is the basis of IT infrastructure management, allowing to create a whole picture of the business, applications and devices. It is a practical tool for IT specialists so that tjey can perform daily IT maintenance work, as well as for managers to make investment decisions.
The goal of IT management is to use various management tools and methods so that infotechnology serves will help to achieve the strategic goals of the company in the best and most effective way. As mentioned earlier, IT audit is one of the contributions to IT management and the creation of an IT strategy, which helps to achieve the above-mentioned goals. In turn, the IT strategy is a bridge between the strategic goals of the company and the implementation of information technology.
For many companies, hiring an in-house IT manager is impractical or economically difficult, but this does not mean that your company should forget it.
Depending on the needs of the client, the IT management service is very flexible both in content and in pricing.
The strategic IT infrastructure management service from CSC Telecom includes:
- practical consulting of the company on IT issues
- preparation of a strategic IT development plan and its implementation
- drawing up an IT budget
- organization of IT administration
- preparation of the documents that regulate information technologies (internal rules, profiles, information security, etc.)
- management and coordination of IT development projects
- representation of the client's interests in partnerships
IT CONSULTING
IT consulting is included in our IT audit and management services, but can also be ordered as a separate service.
Depending on the client's needs, it is possible to receive IT consulting in various areas - this service is very flexible. Therefore, it is suitable for different target groups - from start-up companies to large enterprises.
If you need professional advice on IT infrastructure, licensing, cloud or communication services, CSC Telecom will be an excellent partner for you.
For more detailed information about our business analysis services, please contact the CSC Telecom business client sales managers.
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