Bitrix24 CRM

CRM SOLUTION FOR CUSTOMER RELATIONSHIP MANAGEMENT

CRM solution from CSC Telecom provides a single platform for customer management.

Attract new clients and develop existing client relationships using convenient statistics on deals, calls, requests and incoming contacts. Store documents, conversations and call history in one place. Receive reports on the work of the sales department and its quality.

WHAT ISSUES DOES CRM SOLVE?

• Automation of business processes
• Customer information management
• Sales management
• Marketing management
• Work time management
• Document flow automation
• Optimization of communications within the company
• Analytical capabilities of the CRM system
• Integration with existing systems

MAINTAIN CONTROLL

What happens if the sales department works without an controll system? Each sales manager works as it is convenient for him, records calls, other types of interaction with clients at his own discretion: some on paper, some in Excel tables, and some do not consider it necessary to record the process of their work at all.

Incoming calls or requests from the site from new customers are also not recorded. And how effectively the sales department works, whether all incoming leads are processed, whether any work is carried out with existing contacts, it turns out to be impossible to determine.

In addition, if an employee is fired or becomes ill, the company may lose all of his unfinished negotiations and contacts, which is also undesirable for the effective work of the sales department.

The way out of this situation is automation and standardization of customer relationship management, i.e. implementation of a CRM system.